How long does the process take to create a custom piece of furniture?
Crafting a custom furniture piece at our factory is a meticulous process that takes 6-12 weeks from order confirmation. Actual lead time may vary based on design complexity, materials used, order volume, and seasonality. We'll keep you updated on the progress and strive to deliver your piece as soon as possible. Please note that transportation time is not included in this estimate.
Do you offer any warranties or guarantees on your custom furniture?
Our custom furniture pieces are crafted with care using the best materials to ensure their durability and longevity. That's why we provide a 3-year warranty on all our designs, covering any defects in craftsmanship or materials. Please note that this warranty does not cover any damages caused by external factors or misuse by the customer.
Could you provide estimates or quotes for the cost of a custom piece?
We would be happy to provide you with a cost estimate for your custom piece of furniture. To request a quote, you can either schedule a consultation by filling out our contact form and attaching any relevant design files or photos, and our team will get back to you with the details. Alternatively, you can visit our showroom located at Sheikh Zayed St, Al Safa 2, Dubai, and speak with our team in person to discuss the details of your project.
Do you offer delivery and installation services for custom furniture?
Yes, we offer delivery and installation services for our custom furniture pieces. Our service includes professional packaging removal, expert assembly, and placement of the furniture in your desired location. This service is complimentary within the United Arab Emirates. For delivery and installation outside the UAE, the responsibility will be discussed and agreed upon during the signing of the agreement.
Can you work with a specific design or style that I have in mind?
Absolutely, we can work with any specific design or style that you have in mind for your custom furniture piece. Our team of designers and craftsmen experts is well-equipped to bring your vision to life and execute every design to your exact specifications.
What materials do you use for your custom furniture?
We offer a wide selection of high-quality materials for our custom furniture pieces, including a variety of international brands and luxury options. Our team of interior designers will be happy to assist you in choosing the perfect materials for your project, including hardwoods, metals, fabrics, and leather to ensure that your piece is of the highest quality.
Do you have any examples or pictures of past custom furniture projects that I can see?
Absolutely, we have a portfolio of past custom furniture projects that you can review. You can visit our website's project page to see examples and pictures of our past custom furniture projects and get an idea of the quality and diversity of our work.
Could you execute and ship furniture outside the United Arab Emirates?
Yes, we have experience in executing and shipping furniture outside the United Arab Emirates. We have completed many projects in countries such as Algeria, Saudi Arabia, Oman, and Kuwait. To learn more about how we can help with your project, you can visit our showroom or contact us to discuss the details.
Can you provide any maintenance or repair services for my custom furniture piece after delivery?
We stand behind our craftsmanship and want you to be satisfied with your custom furniture piece for years to come. Therefore, we do offer maintenance and repair services for custom furniture pieces after delivery. We have a team of professional craftsmen who are skilled in repairing and restoring custom furniture pieces. If you ever have any issues with your piece, please don't hesitate to contact us and we will be happy to assist you.
How do you handle revisions or changes to the design of my custom furniture piece during the production process?
We understand that the design of a custom furniture piece may evolve during the production process. Our team of designers and craftsmen will work closely with you throughout the process and will be happy to accommodate any revisions or changes to the design that you may require. However, please note that any additional revisions or changes may result in additional costs, which will be discussed and agreed upon before proceeding. Rest assured that we will always provide a clear and transparent cost breakdown and keep you informed throughout the process.
